Privacy Policy

At MetaReplyAI, we are committed to protecting your data and your customers' privacy. This policy outlines our strict protocols for handling information through the Meta Platforms API.

1. Information We Collect

To provide AI-driven auto-replies, we collect and process the following data via Meta Webhooks:

• Page Access Tokens: To securely connect and manage your authorized Facebook Pages.
• Messaging Content: The text of incoming messages to generate relevant AI responses.
• User Metadata: Basic sender identifiers required to route replies correctly.

2. Use of Meta API Data

We strictly adhere to the Meta Platform Terms. Data obtained through the Meta API is used only to:

• Automate customer service responses based on your configured Knowledge Base.
• Analyze reply performance within your private dashboard.
• We do not sell your data or use it for targeted advertising.

3. Data Retention & Deletion

We believe in data minimization. Message logs are encrypted and stored only for the duration required to maintain your service history. Users may request full data deletion at any time via the "Settings" panel or by contacting our support team.

4. AI and Automation Disclosure

Our system uses OpenAI models to process message intent. No personally identifiable information (PII) is used to train these global models. All data sent to AI processing is anonymized wherever possible.

5. Security Standards

We utilize industry-standard SSL/TLS encryption for all data transfers. Your Page Tokens are stored in an encrypted database (AES-256) and are never exposed to third parties.